Our mission is to provide our customers with the best experience, exceptional service and unparalleled flexibility with originality and innovation to give you the one thing that matters - peace of mind.
Our vision is to deliver value through exceptional customer service and to be a one stop shop for our customers by providing premium furniture and home décor accessories for rent as well as top notch managed storage service.
We promise to make every effort to ensure you have a memorable experience with us. When you become part of our family, we treat you with the utmost respect. Our guarantee is not just on paper but even in our actions.
We measure our success by your success - literally!
We cherish your complete satisfaction. If you are not completely satisfied with us, we promise to make every effort to quickly resolve your issue. We value the opinions of our customers and strive to provide the absolute highest possible level of customer service.
We offer high-quality furniture. In most cases our furniture may have been rented by previous clients and ranges from ‘gently used' to ‘brand new' in condition.
Rest assured that each piece is reviewed by our team of quality control professionals who thoroughly clean, disinfect, treat, and refurbish as necessary to achieve perfect showroom quality prior to delivery. This is how we ensure that we provide affordable products that are sustainable and eco-friendly.
This is possible. Please contact us for further assistance.
If you do not want an item at the time of self-pickup or delivery, inform us or our delivery team and we will remove it from your order. Please note that if the item is in good condition and refused for preference reasons or because the item does not fit your space, you will be charged a restocking fee. The restocking fee is 15% of your order total or $199, whichever amount is lower.
You should measure the dimensions of your doorways and hallways and compare them with your furniture selections prior to placing an order. If you realize an item may not fit, contact us so we can help you select a different item. A delivery fee and a restocking fee of 15% of your order total (restocking fee is capped at $199) will apply if an item must be exchanged after your initial delivery.
The option to purchase is available on selected items that you have rented.
Contact us with the details and we can surely help you out.
Our five-step rental process is simple, easy, fully online and designed with keeping you in mind. We want to give you the perfect furniture rental experience, backed by our Maplefull Guarantee - always.
You can get a quote before you place your order. This option is available in your shopping cart. Simply add the items to your cart, choose your term, select your delivery preference and an insurance plan to get a complete quote.
Yes. The Rental Agreement is signed during the checkout process and will be shared with you electronically once your order is placed. This agreement is a legally binding document that safeguards your interests as well as ours.
We're sorry! You can choose similar items we have in our inventory. Therefore, we recommend placing an order as soon as possible! If you need any help, please contact us.
Your order is automatically confirmed once you have completed checkout on our website or in-person and payment has been made. We will email you the order confirmation details along with your rental agreement.
Yes, you can cancel your order at no extra cost if the request is made within 24 hours of placing the order.
If you reach out to us after 24 hours, you will be charged a cancellation fee of $200 since our warehouse will have begun preparing your order.
Orders may not be cancelled once the furniture is delivered or picked up. However, you can terminate your rental agreement early. Find out more.
We are sorry to hear about this. We take pride in the quality of our service and if there has been a lapse, we will provide you with a replacement. We take your feedback very seriously and do everything within our means to rectify these situations swiftly.
If you are not satisfied with any aspect of your product or delivery, please contact us and we will work with you to resolve the issue. If something arrives broken or damaged it will be replaced at no charge to you.
Please note that you are required to inform us about any damaged items immediately, as these requests will only be entertained within two (2) hours after the delivery has been completed.
The minimum rental term is two (2) weeks.
Your rental agreement will be renewed / extended automatically unless we get a notice of termination from you at least two (2) business days prior to the expiry of your rental term. The agreement will be renewed / extended on a week-to-week basis with no increase in fees. You will receive a reminder email from us four (4) days before the end of your rental term so you can decide on your next steps.
If you choose not to renew, you can schedule the items for pickup or drop off the items to our warehouse. Please review your rental contract for further details.
Contact us with the details of you selected option at least two (2) business days prior to the expiry of your rental term.
Additional charges may apply if we are required to pickup within 24 hours or on the same day.
Yes, you can terminate your rental agreement anytime. You will be responsible for the remaining rental amount, and any outstanding charges and expenses incurred in removing the items from the property being staged.
The total amount of the order is determined by the items that you rent, the rental term, the type of delivery and insurance that you choose. For any renewals, the amount will be payable within two (2) business days of the renewal.
To see your expected costs, we recommend that you add items to your cart on our website and select the rental term, delivery, and insurance plan. Our system will calculate the net payable amount on the checkout page.
We accept Mastercard, VISA, Interac transfer and Cash. We do not accept checks.
Billing will start from day we deliver the items to your location, or from the day you self-pickup the items from our warehouse.
The payable amount for the initial rental term is due upon booking. Rental amount for any subsequent renewals will be due and payable on the first day of the renewal term. To make it convenient for you, our automated system will auto-debit the outstanding amount from your card on file. If you would like to change your mode of payment please contact us two days prior to the end of your current term.
You can update your new card details from your profile.
When the auto-debit fails, we will notify you via email and provide you with instructions on how you can pay the outstanding amount. The outstanding amount must be settled within 24 hours using a mode of payment of your choice.
If payment is not received within 24 hours, a late payment fee of $20 per day will be charged against your account, until such payment is completed in full.
Contact us and we will help you out.
Currently we only serve the province of Ontario. If you need assistance in Ontario, you can contact us.
We will deliver, unpack, assemble, and place your furniture wherever you like it, then clear away all packing material so it is 100% ready to enjoy! Contactless delivery is available on request and pickup is included in the delivery fee. Please note that our crew will not be able to install any items that require wall mounting, such as wall art. At the end of your rental term, we will disassemble the furniture, pack and remove it from your location.
The cost is calculated based upon the address where the items will be delivered and will be provided to you during checkout.
Yes, you can! For a nominal pickup fee, you can pick up the items from our warehouse and return them at the end of your rental term.
Yes. You can opt for delivery if you notify us at least 2 business days prior to your scheduled self-pickup date. Please note that you will not be able to change from delivery to self-pickup because of the logistical arrangements made for delivery orders as soon as they are placed.
We provide delivery within two (2) business days. We also offer 24 hour or same day deliveries. Please contact us to discuss your needs.
The average setup time is about 60 minutes for a set of living room and bedroom furniture. It varies depending on the number of items and ease of access to your home.
You are not required to be present when your furniture is delivered if there are no personal items in the unit, and you provide us with permission to enter. However, please ensure someone is available to sign-off on the delivery.
Yes, you can change your delivery location at least two (2) business days before your delivery date. Any changes requested within two (2) business days of your scheduled delivery may result in delays to delivery or additional charges.
Contact us to schedule a pickup and we will handle the rest! Please note that we require at least two (2) business days notice for pickup.
Yes, you can change your pickup option at the end of your rental term. You will be charged 50% of the delivery fee based on your postal code.
We offer weekend deliveries and pickup for an additional fee. However, we require at least two (2) business days notice to make arrangements. Contact us to discuss your weekend delivery or pickup options.
Contact us and we will reschedule your pickup date. Any rescheduling requests may incur a rescheduling fee of $199.
In this case, there will be an additional charge as applicable.
You are important to us and so we want to always treat you right. Our range of discounts offer you more options to save. We are serious when we say that our success is based on your success. We will automatically add the relevant discount to your order without you asking for it. Check out our offers.
The relevant discounts are applied to the aggregate before tax. If you believe we have missed to apply a specific discount to your order, please contact us and we will rectify it right away.
If you see comparable furniture at a lower price from one of our competitors, you may provide us with a written quote or advertisement and we will match the price, provided the following conditions are met:
If you agree to take Insurance Coverage, we will cover part of the cost of repair or replacement of the rented property arising from normal wear and tear during the usage of the items. See below for the type of damages that are covered and not covered by the Insurance Coverage.
The following table outlines our plans and their coverage:
| Coverage Plan | Cost | Deductible | Damage Coverage |
|---|---|---|---|
| Bronze | 1% of Rental Amount | $100.00 | 50% |
| Silver | 2% of Rental Amount | $100.00 | 75% |
| Gold | 15% of Rental Amount | $100.00 | 90% |
| Platinum | 20% of Rental Amount | $0.00 | 100% |
Below are the details (non-exhaustive) of the type of damage covered by insurance coverage plan.
Covered - Damages (on all materials except leather) that can be repaired, and the item can be restored to its original condition. It does not hinder the product's functionality such as but not limited to:
Not covered - Damage that is caused to a product that renders the product incapable of being restored to its original condition such as but not limited to:
Any non-covered damage may result in a charge equal to the purchase price of the item. Final determination of the type of damage is at Maplefull Rental's sole discretion.
You will have the option to select your insurance plan from the shopping cart page. Verify the final rental amount and proceed to check out. Please note that insurance cannot be added to your order after the items have left our warehouse.
Insurance can be purchased at the start of the terms and automatically renews each term (weekly or monthly). You are unable to cancel your insurance after delivery has been completed.
Please contact us with pictures of the damaged furniture so we can help you with the next steps.
Yes, you will be responsible for the repair costs of damaged furniture. The way we calculate this depends on how severe the nature of the damage is and if you have opted for insurance coverage.
Our Furniture Technicians will evaluate the cost of repairs at our warehouse. Some of the criteria for this evaluation include, but is not limited to:
Our team will make note of any imperfections as they inspect and photograph your items at the time of pickup or when you drop off. If we are picking up, the photographs are taken in your home before the furniture is disassembled so you can rest assured that you will not be held liable for damage that occurs during transit.
Our delivery partners will do their best to notify you of damages and they will make a note on the pickup receipt which you will sign at the end of the pickup. However, our delivery partners do not determine damage charges and cannot confirm or deny any possible charges. They are simply making notes so the items can be properly categorized when they arrive back at our warehouse for refurbishment. Whether you confirm the damage at the time of pickup or not, you may be responsible for damaged items returned. Please inspect your furniture before your pickup and contact us if you have any concerns.
After your pickup, your items will undergo a full inspection at our warehouse by our repair team who will determine the applicable charges based on the extent of damage. We will contact you within 3-5 business days after your pickup / drop-off to report on the damage charges that would apply.
You can store your staging inventory including furniture, home decor, bedding etc. While we accommodate a wide range of items, there are certain restrictions for safety and legal reasons. Items such as flammable items, hazardous materials, perishable goods, and illegal substances cannot be stored.
There may be additional restrictions on sizes and weights considering safety and space considerations.
Please refer to our terms and conditions for a detailed list of prohibited items.
If you have specific items you're unsure about, feel free to contact us for clarification.