Frequently Asked Questions

Our mission is to provide our customers with the best experience, exceptional service and unparalleled flexibility with originality and innovation to give you the one thing that matters - peace of mind.

Our vision is to deliver value through exceptional customer service and to be a one stop shop for our customers by providing premium furniture and home décor accessories for rent. Every time. Everywhere.

We promise to make every effort to ensure you have a memorable experience with us. When you become part of our family, we treat you with the utmost respect. Our guarantee is not just on paper but even in our actions.

Learn more about us.

We offer high-quality furniture. In most cases our furniture may have been rented by previous clients and ranges from ‘gently used’ to ‘brand new’ in condition.

Rest assured that each piece is reviewed by our team of quality control professionals who thoroughly clean, disinfect, treat, and refurbish as necessary to achieve perfect showroom quality prior to delivery. This is how we ensure that we provide affordable products that are sustainable and eco-friendly.

This is possible. Please contact us for further assistance.

If you are a stager, and you do not want an item at the time of self-pickup or delivery, inform us or our delivery team and we will remove it from your order. Please note that if the item is in good condition and refused for preference reasons or because the item does not fit your space, you will be charged a restocking fee. The restocking fee is 15% of your order total or $199, whichever amount is lower.

If you are an individual or a student, we offer a free exchange during the first two (2) business days to make sure you are happy with your furniture.

You should measure the dimensions of your doorways and hallways and compare them with your furniture selections prior to placing an order. If you realize an item may not fit, contact us so we can help you select a different item. A delivery fee and a restocking fee of 15% of your order total (restocking fee is capped at $199) will apply if an item must be exchanged after your initial delivery.

If you are a stager, the option to purchase is available on selected items that you have rented.

If you are an individual or a student, we offer rent to own options. If you would like to purchase your rented furniture, we will work out the best package for you. The rent you have already paid goes towards the final purchase price.

Contact us with the details and we can surely help you out.

The minimum rental term is two (2) weeks for stagers and one (1) month for individuals and students.

• Your rental agreement will be renewed / extended automatically unless we get a notice of termination from you at least two (2) business days prior to the expiry of your rental term. The agreement will be renewed / extended on a week-to-week basis (for stagers) and month-to-month basis (for individuals and students) with no increase in fees. You will receive a reminder email from us four (4) days before the end of your rental term so you can decide on your next steps.

• If you like to own the furniture you rented, we offer purchase options. We will work out the best package for you. The rent you have already paid goes towards the final purchase price.

• If you choose not to renew or purchase, you can schedule the items for pickup or drop off the items. Please review your rental contract for further details.

Contact us with the details of you selected option at least two (2) business days prior to the expiry of your rental term.

Additional charges may apply if we are required to pickup within 24 hours or on the same day.

Yes, you can terminate your rental agreement anytime.

If you are a stager, you will be responsible for the remaining rental amount, and any outstanding charges and expenses incurred in removing the items from the property being staged.

If you are an individual or a student, you will be responsible for half of the remaining rental amount and will forfeit your initial security deposit.

Currently we only serve the province of Ontario. If you need assistance in Ontario, you can contact us.

We will deliver, unpack, assemble, and place your furniture wherever you like it, then clear away all packing material so it is 100% ready to enjoy! Contactless delivery is available on request and pickup is included in the delivery fee. Please note that our crew will not be able to install any items that require wall mounting, such as wall art. At the end of your rental term, we will disassemble the furniture, pack and remove it from your location.

Curbside Delivery and Pickup: As part of our COVID-19 safety measures, we also offer to deliver your furniture by the curb or on your driveway outside your home so you can practice safe social distancing. Curbside pickup is also included in the delivery fee.

The cost is calculated based upon the address where the items will be delivered and will be provided to you during checkout.

Yes, you can! For a nominal pickup fee, you can pick up the items from our warehouse and return them at the end of your rental term.

Yes. You can opt for delivery if you notify us at least 2 business days prior to your scheduled self-pickup date. Please note that you will not be able to change from delivery to self-pickup because of the logistical arrangements made for delivery orders as soon as they are placed.

If you are a stager, we provide delivery within two (2) business days. We also offer 24 hour or same day deliveries. Please contact us to discuss your needs.

If you are an individual or a student, we provide delivery within seven (7) business days after your order has been approved.

The average setup time is about 60 minutes for a set of living room and bedroom furniture. It varies depending on the number of items and ease of access to your home.

You are not required to be present when your furniture is delivered if there are no personal items in the unit, and you provide us with permission to enter.

Yes, you can change your delivery location at least two (2) business days before your delivery date. Any changes requested within two (2) business days of your scheduled delivery may result in delays to delivery or additional charges.

Contact us to schedule a pickup and we will handle the rest! Please note that we require at least two (2) business days notice for pickup.

Yes, you can change your pickup option at the end of your rental term. You will be charged 50% of the delivery fee based on your postal code.

We offer weekend deliveries and pickup for an additional fee. However, we require at least two (2) business days notice to make arrangements. Contact us to discuss your weekend delivery or pickup options.

Contact us and we will reschedule your pickup date. Any rescheduling requests may incur a rescheduling fee of $199.

In this case, there will be an additional charge equal to the weekly or monthly (prorated) charge as applicable.

If you agree to take Insurance Coverage, we will cover part of the cost of repair or replacement of the rented property arising from normal wear and tear during the usage of the items. See below for the type of damages that are covered and not covered by the Insurance Coverage.

The following table outlines our plans and their coverage:

Below are the details (non-exhaustive) of the type of damage covered by insurance coverage plan.

Covered - Damages (on all materials except leather) that can be repaired, and the item can be restored to its original condition. It does not hinder the product’s functionality such as but not limited to:

• Accidental damages caused during regular use of furniture (normal wear and tear)
• Accidental scratches, gouges, abrasions, chips, dents, watermarks, heat rings or water or beverage marks or rings that penetrate the topcoat of hard surface finishes and are easily fixed.
• All accidental stains and dirt attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration).
• Denting of covering fabric (does not include leather)
• The action of sunlight, fading or gradually operating causes (including but not limited to pile shading), wind, weather, rust or corrosion, color loss, expansion, or shrinkage of furniture components.
• Scorching or any related damage including ring marks on leather caused by a heat source such as a hot plate or a cup.
• Light staining that can be removed easily.
• Breakage caused by regular use of the furniture (excluding glass or mirror components)

Not covered - Damage that is caused to a product that renders the product incapable of being restored to its original condition such as but not limited to:

• Loss caused due to mold and/or pest infestation, theft or burglary or natural disaster.
• Staining with all dyes, bleach, corrosives, acid, caustic soda, mineral oils, dye transfer, indelible ink, drawings or scribble, ink, crazy glue, varnish etc.
• Damage due to very deep scratches/chips, unremovable stains, tears, or structural damage.
• Damage due to consequential odors remaining on the product once the stain has been treated.
• Puncturing or splitting of leather or covering fabric.
• Damage resulting from the actions of contracted service suppliers, such as plumbers, painters etc.
• Failure of integral electrical components.
• Breakage of glass or mirror components.
• Damage caused by mishandling of the furniture and/or moving it without our prior consent.
• Pet parents are welcome to rent furniture, however, please be aware that pet damage is not covered by our insurance protection.

Any non-covered damage may result in a charge equal to the purchase price of the item. Final determination of the type of damage is at Maplefull Rental’s sole discretion.

You will have the option to select your insurance plan from the shopping cart page. Verify the final rental amount and proceed to check out. Please note that insurance cannot be added to your order after the items have left our warehouse.

Your insurance coverage plan automatically renews each term (weekly or monthly). However, you may choose to cancel the plan at any time. An inspection of the items will be required prior to cancellation of the coverage (additional charges may apply). Insurance coverage cancellations are effective from the time of the inspection. Insurance coverage charges will not be refunded or pro-rated. You will be responsible for any damages prior to the cancellation based on the insurance coverage you had purchased. All cancellations are final.

While property insurance is required (applicable only for individuals and students) that will cover the replacement value of the items, renter’s insurance cannot be used to cover damage charges. However, you can subscribe to our Insurance Coverage to get protection against damage on furniture you rent for a small fee.

Yes. A credit application is required for monthly billing purposes.

To provide the best experience for our customers, we run a soft credit check that does not affect your credit score. Soft credit checks (also known as “soft pulls”) typically occur when a company checks your credit as part of a verification process. One such example could be when a credit card issuer checks your credit to see if you qualify for certain credit card offers.

Once you place an order, we may require some additional documents from you to complete the process. Please note that you can schedule a delivery only after your credit check is completed and approved. We suggest that you share these documents with us at the earliest!

Please note that if you have not been approved, you will not be able to schedule your delivery and there is a chance the inventory you ordered may go out of stock.

Just like a property manager renting out an apartment, we run a credit check to ensure our customers are in a financial position to make scheduled monthly rental payments.

We will ask you provide us with a few pieces of information. Our team will then be able to determine the monthly rental amount that we think is the best fit for you.

No. We run a soft credit check that does not affect your credit score.

Our systems follow the best security standards. Your information is fully encrypted and safe with us.

Don’t worry, we have alternative ways of evaluating your creditworthiness, which may simply require additional documents to be submitted.

We require valid photo identification to protect our customers against fraudulent transactions and identity theft. We want to make sure we provide our high-quality service to you and only you!

We may ask you to provide additional confirmation of your identity or current address, in which case we would accept any of the following documents that should contain your name and current address:

• Paystub
• Bank Statement
• Tax Return
• Cable, phone, gas, or electricity bill
• Property Tax bill
• Automobile, homeowner’s, or renter’s insurance
• Loan or mortgage statements
• Vehicle registration
• Government-issued photo ID (such as passport, license, PR card etc.)

We offer a pay upfront option to customers we think are best suited to make all their rent payments upfront, allowing you to not worry about making regular payments over the rest of your term.

You will have the option to pay a monthly rent or pay the full amount upfront after the credit check process has been completed. If you originally selected monthly payments and later decide to pay upfront, contact us and we will handle it for you. We will send you all the necessary invoices and receipts upon the completion of the charge. It’s as simple as that!

Included in upfront payment is the remaining monthly rental amount, which includes, as applicable, the refundable security deposit, insurance coverage charge, delivery fee, as well as any applicable taxes.