Our mission is to provide our customers with the best experience, exceptional service and unparalleled flexibility with originality and innovation to give you the one thing that matters - peace of mind.
Our vision is to deliver value through exceptional customer service and to be a one stop shop for our customers by providing premium furniture and home décor accessories for rent. Every time. Everywhere.
We promise to make every effort to ensure you have a memorable experience with us. When you become part of our family, we treat you with the utmost respect. Our guarantee is not just on paper but even in our actions.
We offer high-quality furniture. In most cases our furniture may have been rented by previous clients and ranges from ‘gently used’ to ‘brand new’ in condition.
Rest assured that each piece is reviewed by our team of quality control professionals who thoroughly clean, disinfect, treat, and refurbish as necessary to achieve perfect showroom quality prior to delivery. This is how we ensure that we provide affordable products that are sustainable and eco-friendly.
This is possible. Please contact us for further assistance.
If you are a stager, and you do not want an item at the time of self-pickup or delivery, inform us or our delivery team and we will remove it from your order. Please note that if the item is in good condition and refused for preference reasons or because the item does not fit your space, you will be charged a restocking fee. The restocking fee is 15% of your order total or $199, whichever amount is lower.
If you are an individual or a student, we offer a free exchange during the first two (2) business days to make sure you are happy with your furniture.
You should measure the dimensions of your doorways and hallways and compare them with your furniture selections prior to placing an order. If you realize an item may not fit, contact us so we can help you select a different item. A delivery fee and a restocking fee of 15% of your order total (restocking fee is capped at $199) will apply if an item must be exchanged after your initial delivery.
If you are a stager, the option to purchase is available on selected items that you have rented.
If you are an individual or a student, we offer rent to own options. If you would like to purchase your rented furniture, we will work out the best package for you. The rent you have already paid goes towards the final purchase price.
Contact us with the details and we can surely help you out.
If you are a stager, you can get a quote before you place your order. This option is available in your shopping cart. Simply add the items to your cart, choose your term, select your delivery preference and an insurance plan to get a complete quote.
If you are an individual or a student, continue the checkout process to get a quote. No payment details are required until after we have confirmed your order.
Yes. The Rental Agreement will be shared with you electronically once your order is placed and your credit check (if applicable) is complete. This agreement is a legally binding document that safeguards your interests as well as ours.
If you are a stager, the agreement is signed during the checkout process. No additional signatures are required.
If you are an individual or a student, the agreement needs to be signed within two (2) business days of receiving the agreement on your registered email. If we do not receive the signed agreement and payment confirmation within two (2) business days, the contract with will become null and void. Please note that any modifications in your order will result in a new rental agreement. The old rental agreement will be cancelled, and you will be charged a $199 cancellation fee.
We’re sorry! You can choose similar items we have in our inventory. Therefore, we recommend placing an order as soon as possible! If you need any help, please contact us.
If you are a stager, your order is automatically confirmed once you have completed checkout on our website or in-person and payment has been made. We will email you the order confirmation details along with your rental agreement.
If you are an individual or a student, your order will be confirmed once the credit check is complete. We will email you the order details, payment instructions and the rental agreement for your signature. You will have two (2) business days to complete the payment, sign the rental agreement, and send it back to us. If we do not receive the signed agreement and payment confirmation within two (2) business days, the agreement with will become null and void. After we receive the signed agreement and payment confirmation your selection of items will be reserved, and you can schedule your delivery or self-pickup. See more details in the credit check section of the FAQs.
Yes, you can cancel your order at no extra cost if the request is made within 24 hours of placing the order.
If you reach out to us after 24 hours, you will be charged a cancellation fee of $199 since our warehouse will have begun preparing your order.
Orders may not be cancelled once the furniture is delivered or picked up. However, you can terminate your rental agreement early. Find out more.
We are sorry to hear about this. We take pride in the quality of our service and if there has been a lapse, we will provide you with a replacement. We take your feedback very seriously and do everything within our means to rectify these situations swiftly.
If you are not satisfied with any aspect of your product or delivery, please contact us and we will work with you to resolve the issue. If something arrives broken or damaged it will be replaced at no charge to you.
Please note that you are required to inform us about any damaged items immediately, as these requests will only be entertained within two (2) hours (for stagers) and within two (2) business days (for individuals and students) after the delivery has been made.
The minimum rental term is two (2) weeks for stagers and one (1) month for individuals and students.
Your rental agreement will be renewed / extended automatically unless we get a notice of termination from you at least two (2) business days prior to the expiry of your rental term. The agreement will be renewed / extended on a week-to-week basis (for stagers) and month-to-month basis (for individuals and students) with no increase in fees. You will receive a reminder email from us four (4) days before the end of your rental term so you can decide on your next steps.
If you like to own the furniture you rented, we offer purchase options. We will work out the best package for you. The rent you have already paid goes towards the final purchase price.
If you choose not to renew or purchase, you can schedule the items for pickup or drop off the items. Please review your rental contract for further details.
Contact us with the details of you selected option at least two (2) business days prior to the expiry of your rental term.
Additional charges may apply if we are required to pickup within 24 hours or on the same day.
Yes, you can terminate your rental agreement anytime.
If you are a stager, you will be responsible for the remaining rental amount, and any outstanding charges and expenses incurred in removing the items from the property being staged.
If you are an individual or a student, you will be responsible for half of the remaining rental amount and will forfeit your initial security deposit.
The total amount of the order is determined by the items that you rent, the rental term, the type of delivery and insurance that you choose.
To see your expected costs, we recommend that you add items to your cart on our website and select the rental term, delivery, and insurance type. Our system will calculate the net payable amount on the checkout page.
We accept Mastercard, VISA, Interac transfer and Cash. We do not accept checks.
Billing will start from day we deliver the items to your location, or from the day you self-pickup the items from our warehouse.
If you are a stager, the payable amount for the initial rental term is due upon booking. Rental amount for any subsequent renewals will be due on the first day of the renewal term, and payable within two (2) business days. If payment is not received within two (2) business days, we will auto-debit the outstanding amount from your card on file. For example, if your initial rental term ends on June 8th and the rental agreement extends, then your renewal amount will be due on the 9th. You will have two (2) business days to pay the amount due.
If you are an individual or a student, the payable amount is due at signing. If your rental term is longer than two months and not prepaid, your subsequent monthly rental amount will be due on the first day of the second month of your rental term, and payable within two (2) business days. This will be one month after your delivery date and will cover your rent for the second month. If payment is not received within two (2) business days, we will auto-debit the outstanding amount from your card on file. For example, if your delivery date is on June 8th, then your rent will be due on July 8th and payable before July 10th.
We will send you an invoice when your payment is due, and it will be payable within two (2) business days. The invoice will be sent to your registered email address and will contain instructions on how you can pay the amount due.
You can pay through any mode of payment of your choice. If payment is not received within two (2) business days, we will auto-debit the outstanding amount from your card on file.
To change the payment method or the card details on file, please contact us. We will send you instructions on how you can update your credit card details securely. Once the new card details have been updated, this information will be saved on file.
When the auto-debit fails, we will notify you via email and provide you with instructions on how you can pay the outstanding amount. The outstanding amount must be settled within 24 hours using a mode of payment of your choice.
If payment is not received within 24 hours, a late payment fee of $20 per day will be charged against your account, until such payment is completed in full.
Contact us and we will help you out.
Currently we only serve the province of Ontario. If you need assistance in Ontario, you can contact us.
We will deliver, unpack, assemble, and place your furniture wherever you like it, then clear away all packing material so it is 100% ready to enjoy! Contactless delivery is available on request and pickup is included in the delivery fee. Please note that our crew will not be able to install any items that require wall mounting, such as wall art. At the end of your rental term, we will disassemble the furniture, pack and remove it from your location.
Curbside Delivery and Pickup: As part of our COVID-19 safety measures, we also offer to deliver your furniture by the curb or on your driveway outside your home so you can practice safe social distancing. Curbside pickup is also included in the delivery fee.
The cost is calculated based upon the address where the items will be delivered and will be provided to you during checkout.
Yes, you can! For a nominal pickup fee, you can pick up the items from our warehouse and return them at the end of your rental term.
Yes. You can opt for delivery if you notify us at least 2 business days prior to your scheduled self-pickup date. Please note that you will not be able to change from delivery to self-pickup because of the logistical arrangements made for delivery orders as soon as they are placed.
If you are a stager, we provide delivery within two (2) business days. We also offer 24 hour or same day deliveries. Please contact us to discuss your needs.
If you are an individual or a student, we provide delivery within seven (7) business days after your order has been approved.
The average setup time is about 60 minutes for a set of living room and bedroom furniture. It varies depending on the number of items and ease of access to your home.
You are not required to be present when your furniture is delivered if there are no personal items in the unit, and you provide us with permission to enter.
Yes, you can change your delivery location at least two (2) business days before your delivery date. Any changes requested within two (2) business days of your scheduled delivery may result in delays to delivery or additional charges.
Contact us to schedule a pickup and we will handle the rest! Please note that we require at least two (2) business days notice for pickup.
Yes, you can change your pickup option at the end of your rental term. You will be charged 50% of the delivery fee based on your postal code.
We offer weekend deliveries and pickup for an additional fee. However, we require at least two (2) business days notice to make arrangements. Contact us to discuss your weekend delivery or pickup options.
Contact us and we will reschedule your pickup date. Any rescheduling requests may incur a rescheduling fee of $199.
In this case, there will be an additional charge equal to the weekly or monthly (prorated) charge as applicable.
You are important to us and so we want to always treat you right. Our range of discounts offer you more options to save. We are serious when we say that our success is based on your success. We will automatically add the relevant discount to your order without you asking for it. Check out our offers.
The relevant discounts are applied to the aggregate before tax. If you believe we have missed to apply a specific discount to your order, please contact us and we will rectify it right away.
If you see comparable furniture at a lower price from one of our competitors, you may provide us with a written quote or advertisement and we will match the price, provided the following conditions are met:
If you agree to take Insurance Coverage, we will cover part of the cost of repair or replacement of the rented property arising from normal wear and tear during the usage of the items. See below for the type of damages that are covered and not covered by the Insurance Coverage.
The following table outlines our plans and their coverage:
|Coverage Plan||Cost||Deductible||Damage Coverage|
|Bronze1||1% of Rental Amount||$100.00||50%|
|Silver1||2% of Rental Amount||$100.00||75%|
|Gold||15% of Rental Amount||$100.00||90%|
|Platinum||20% of Rental Amount||$0.00||100%|
1 Available to stagers only.
Below are the details (non-exhaustive) of the type of damage covered by insurance coverage plan.
Covered - Damages (on all materials except leather) that can be repaired, and the item can be restored to its original condition. It does not hinder the product’s functionality such as but not limited to:
Not covered - Damage that is caused to a product that renders the product incapable of being restored to its original condition such as but not limited to:
Any non-covered damage may result in a charge equal to the purchase price of the item. Final determination of the type of damage is at Maplefull Rental’s sole discretion.
You will have the option to select your insurance plan from the shopping cart page. Verify the final rental amount and proceed to check out. Please note that insurance cannot be added to your order after the items have left our warehouse.
Your insurance coverage plan automatically renews each term (weekly or monthly). However, you may choose to cancel the plan at any time. An inspection of the items will be required prior to cancellation of the coverage (additional charges may apply). Insurance coverage cancellations are effective from the time of the inspection. Insurance coverage charges will not be refunded or pro-rated. You will be responsible for any damages prior to the cancellation based on the insurance coverage you had purchased. All cancellations are final.
While property insurance is required (applicable only for individuals and students) that will cover the replacement value of the items, renter’s insurance cannot be used to cover damage charges. However, you can subscribe to our Insurance Coverage to get protection against damage on furniture you rent for a small fee.
Please contact us with pictures of the damaged furniture so we can help you with the next steps.
If the damage is not causing any safety issues and the item is still usable, you can continue to use the item until the end of your term. At that time, you can determine if it is best to return the item or purchase it (if applicable). If you do not have insurance coverage, you will be responsible for repair/cleaning costs.
Yes, you will be responsible for the repair costs of damaged furniture. The way we calculate this depends on how severe the nature of the damage is and if you have opted for insurance coverage.
Our Furniture Technicians will evaluate the cost of repairs at our warehouse. Some of the criteria for this evaluation include, but is not limited to:
Our team will make note of any imperfections as they inspect and photograph your items at the time of pickup or when you drop off. If we are picking up, the photographs are taken in your home before the furniture is disassembled so you can rest assured that you will not be held liable for damage that occurs during transit.
Our delivery partners will do their best to notify you of damages and they will make a note on the pickup receipt which you will sign at the end of the pickup. However, our delivery partners do not determine damage charges and cannot confirm or deny any possible charges. They are simply making notes so the items can be properly categorized when they arrive back at our warehouse for refurbishment. Whether you confirm the damage at the time of pickup or not, you may be responsible for damaged items returned. Please inspect your furniture before your pickup and contact us if you have any concerns.
After your pickup, your items will undergo a full inspection at our warehouse by our repair team who will determine the applicable charges based on the extent of damage. We will contact you within 3-5 business days after your pickup / drop-off to report on the damage charges that would apply.
We know that there is a certain level of wear and tear that occurs with furniture usage, like washable spots, dust, and faint scratches. This applies to all materials except leather. In cases where the damage requires repairing, you will be charged the cost of repairs based on the Insurance Coverage.
Damage caused by mishandling of the furniture and/or moving it without our prior consent will not be covered under the Insurance Coverage.
Yes. A credit application is required for monthly billing purposes.
To provide the best experience for our customers, we run a soft credit check that does not affect your credit score. Soft credit checks (also known as “soft pulls”) typically occur when a company checks your credit as part of a verification process. One such example could be when a credit card issuer checks your credit to see if you qualify for certain credit card offers.
Once you place an order, we may require some additional documents from you to complete the process. Please note that you can schedule a delivery only after your credit check is completed and approved. We suggest that you share these documents with us at the earliest!
Please note that if you have not been approved, you will not be able to schedule your delivery and there is a chance the inventory you ordered may go out of stock.
Just like a property manager renting out an apartment, we run a credit check to ensure our customers are in a financial position to make scheduled monthly rental payments.
We will ask you provide us with a few pieces of information. Our team will then be able to determine the monthly rental amount that we think is the best fit for you.
No. We run a soft credit check that does not affect your credit score.
Our systems follow the best security standards. Your information is fully encrypted and safe with us.
Don’t worry, we have alternative ways of evaluating your creditworthiness, which may simply require additional documents to be submitted.
We require valid photo identification to protect our customers against fraudulent transactions and identity theft. We want to make sure we provide our high-quality service to you and only you!
We may ask you to provide additional confirmation of your identity or current address, in which case we would accept any of the following documents that should contain your name and current address:
We offer a pay upfront option to customers we think are best suited to make all their rent payments upfront, allowing you to not worry about making regular payments over the rest of your term.
You will have the option to pay a monthly rent or pay the full amount upfront after the credit check process has been completed. If you originally selected monthly payments and later decide to pay upfront, contact us and we will handle it for you. We will send you all the necessary invoices and receipts upon the completion of the charge. It’s as simple as that!
Included in upfront payment is the remaining monthly rental amount, which includes, as applicable, the refundable security deposit, insurance coverage charge, delivery fee, as well as any applicable taxes.